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Return policy

At Ecozoom, we have full confidence in our products, tested in difficult conditions and that we recommend with responsibility.

It is very simple to return a product.

If you decided that the product bought on ecozoom.ro it's not up to your expectations., or you just do not want it anymore, it is very simple to withdraw from the contract. However, we kindly ask you to comply with the legal deadline of 14 working days from the date of receipt of the product.

Step 1. Please send us an email at salut@ecozoom.ro to let us know of your intention. to return a product purchased from us, along with the Order Number or purchase invoice. Please add IBAN to the account where you want to refund your money,

Step 2. We will determine together when is the best time to send a courier company to you. which will pick up the parcel with the product you return.

It is very important for us and please prepare the product, along with its original box, undamaged, all accessories received and a copy of the purchase invoice.

Step 3. We refund your money, within 10 working days from the date we receive the parcel in the warehouse.

We are always at your disposal at salut@ecozoom.ro if you want us to help you with anything related to our products.